KYC- Know Your Customer
Why We collect Information
Where to get the form
The Zimbabwe National Road Administration (ZINARA) wishes to advise members of the public using the ZINARA Prepaid Tolling Card that they need to update the Know Your Customer (KYC) details on or before 06 October 2021. Failure to do so within the prescribed timeframe will result in the card being permanently blocked.
Clients can update the KYC details using our website www.zinara.co.zw
Clients passing through our Tollgates can be assisted by ZINARA officials at the site who can scan a picture of their ID and the Prepaid Tolling Card for inputting in the system.
Motorists can share copies of their IDs and Mobile Phone numbers via email@example.com
We require the customers to fill the form by completing all the fields.
Along with the form is a copy of the identity document of the customer.
Any of these documents can act as a valid proof of identity.
1 : National ID
3: Driver’s Licence
Any queries and enquiries contact us and we will assist.
The forms are available at all tollgates and at any Zinara office.
You can download the form above ,fill and scan the form and send it via Email.
To : firstname.lastname@example.org
You can leave the form @ any Zinara office or the Tollgate.
ZINARA currently operates 31 Tollgates on the major highways of Zimbabwe. The amount of traffic in recent years has increased due to the increasing number of vehicles. Every day, thousands of people use their vehicles on the country’s highways. The increasing number of vehicles on the roads, result into many problems such as long queues, delays, congestion, air pollution and fuel wastage. The payment methods that are in operation at the toll plazas depend on the network communication systems operated by the Mobile Network Operators and the Point-of-Sale machines from the banks and these payment methods have inherent delays and are not capable of coping with the increased traffic volumes. The current payment procedure can be slow, which often results in traffic jams at the toll plazas on busy highways.
The above challenges have created a huge negative implication on revenue collection and has created a nightmare for the motoring public. To curtail the challenges, ZINARA wishes to introduce an Electronic Toll Collection (ETC) system using Radio Frequency Identification (RFID) technology at the tolling points on the Zimbabwe highways.
Computerised Transit System
- The application is called Cross Border Management Systems (CBM)
- This is an application that was introduced on 16 April 2014 and it works as a point of sale system for the collection of Transit Fees across our 7 main border and 17 inland Vehicle Inspectorate Department (VID) Depots around the country.
- At the border posts, the system is run by both ZINARA and VID staff. It is integrated with the Tolling System (ZIMTOLL) such that all transit vehicles are issued with a barcoded transit coupon which is then scanned and authenticated at the various tollgates manned by ZINARA.
- Revenue collection efficiency improved.
- Improved auditability of revenue collected
- Real time vehicle and revenue statistics were now available
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