The Zimbabwe Government adopted a policy of user-pay principle where road users pay as they use the road. ZINARA Tolling is guided by Statutory Instrument 39 of 2009 which has been amended several times over the past years. At inception in 2009, the Statutory Instrument empowered Zimbabwe Revenue Authority (ZIMRA) to collect toll fees on behalf of ZINARA which at the time was incapacitated to undertake such a massive project. This saw ZIMRA employing staff to man tolling points all around the country on major highways. In September 2013 the Statutory Instrument was amended to allow ZINARA to fully take over the collection of Toll fees from ZIMRA which was operating on an agency basis. ZINARA took over the collection of toll fees on the 1st of October 2013 after the amendment of the statutory instrument. ZINARA, working with its partners, developed a Computerized toll collection system and work-flow procedures and documentation. The computerised collection system worked to the advantage of ZINARA:
- Revenue collection efficiency improved.
- Improved auditability of revenue collected
- Real time vehicle and revenue statistics were now available